Returns & Refund Policy
1. CANCELLATION
We accept order cancellations before the product is shipped or processed in our warehouse. If your order is successfully cancelled before dispatch, you will receive a full refund to your original payment method. Please note that we cannot cancel the order once the package has already been shipped out from our fulfillment center.
2. RETURNS (ELIGIBILITY & HYGIENE GUIDELINES)
We want you to be completely satisfied with your wardrobe choice. We accept return requests within 14 days from the date you receive your package.
Garment Eligibility & Hygiene Guidelines: To protect the quality of our apparel and ensure strict hygiene standards for all customers, returned items must meet the following criteria to be eligible for a refund:
Unworn & Unwashed: Garments must be in their original condition—unworn, unwashed, unaltered, and free of any odors (including tobacco, sweat, or heavy perfume).
Tags Attached: All original brand tags, size labels, and hygiene liners (if applicable, such as swimwear or bodysuit liners) must remain securely attached in their original positions.
Pristine Condition: Items must be completely free of any stains, makeup marks, deodorant residue, or pet hair, and must be packed back into their original branded packaging bags.
Proof of Purchase: We require your official order number and the email address used during checkout to complete your return.
Please do not send your purchase back to the manufacturer address on the shipping label without prior approval from our customer support team.
Return Shipping Fees:
Customers will only be charged once at most for shipping costs (this includes the original shipping or return logistics).
No restocking fee will be charged to the consumer for the return of a product.
3. REFUNDS
Once your returned garments are received at our warehouse and thoroughly inspected by our quality control team to ensure they meet our hygiene and tag standards, we will send you an email notifying you of receipt. We will also notify you of the approval or rejection of your refund based on the item’s condition.
If your return is approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days (depending on your bank’s processing times).
4. LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please follow these steps:
Check your bank account once more to ensure the credit hasn’t cleared.
Contact your credit card company. It may take some time before your refund is officially posted to your statement.
Contact your bank. There is often an internal processing time before a refund is officially visible in your balance.
If you have completed all of these steps and you still have not received your refund, please reach out to our support team immediately at [email protected].
5. DAMAGED OR DEFECTIVE ITEMS (QUALITY GUARANTEE)
We implement strict quality control and inspect every garment individually before it leaves our facility. However, if you receive an item that is defective or damaged during transit (e.g., severe tearing, broken zippers, major stitching issues), please contact us within 48 hours of delivery at [email protected] with your order number and clear photos of the defect. We will immediately arrange a complimentary replacement or full refund for you.
6. CONTACT INFORMATION
For all return inquiries, size exchange requests, and to obtain our official warehouse return address, please contact us at:
Customer Support Email: [email protected]
Company Name: Calendorr Inc
Mailing Address: 1500 N GRANT ST STE R, DENVER, CO 80203, US